Return & Refund Policy

Last updated: 01-02-2024

Thank you for shopping at QUALITYABAYA.COM. We are committed to providing you with high-quality abaya and hijab products that meet your expectations. Please read our return and refunds policy carefully.

1. Cancellation Policy:

a. Order Cancellation: You have the right to cancel your order within 24 hours of placing it. To request a cancellation, please contact our customer support team at [customer_support@qualityabaya.com] with your order details.

b. Cancellation Process: Once your cancellation request is received within the specified time frame, we will process the cancellation and refund your payment using the original method of payment.

2. Return Policy:

a. Non-Returnable Items: As each product is made to order after confirming your purchase, we do not accept returns unless there is a manufacturing defect or an error on our part.

b. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer support team within [3] days of receiving your order. We will guide you through the return process and offer a replacement or refund.

3. Refunds:

a. Refund Eligibility: Refunds will be issued only in cases of order cancellation within 24 hours or for defective or incorrect items.

b. Refund Process: Once your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

4. Contact Us:

If you have any questions or concerns about our return and refunds policy, please contact our customer support team at [customer_support@qualityabaya.com].

5. Changes to Policy:

We reserve the right to update or modify our return and refunds policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy regularly.

By placing an order with QUALITYABAYA.COM, you acknowledge and agree to our return and refunds policy.

Thank you for choosing QUALITYABAYA.COM.